Friday, January 23, 2009

Blackberry users are not able to send emails or perform address lookup

I am back from a well deservered break and as I wrote in the last blog .. My travel to the woods was great .. the bad part was that I was not well during my stay at the woods .. Life is changing at a great speed .. Both professionally and personally.

I will write about my self after a month ... Lets get on with some t/s.

I encountered a problem that Blackberry users were not able to send emails but were able to recieve. Another thing missing was that the GAL lookup. This was strange and was happening with all users.

On checking the event logs and BB logs I found this :

Event Type: Warning
Event Source: BlackBerry Messaging Agent DNT037 Agent 4
Event Category: None
Event ID: 20265
Date: 1/22/2009
Time: 5:31:50 PM
User: N/A
Computer: DNT037
Description:
{TPI00761} MAPIMailbox::~MAPIMailbox - DeleteAllDeviceSearches (0x00000000) failed

This points to connnectivity of BES server to the exchange. Thus, we need to restart BB services and the issue is resolved.

On digging deep I came to a conclusion that this happens after Exchange servers are patched and rebooted. So as a practice whenever exchange servers are rebooted that should be followed by a reboot of the BES server.

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